Suggestions, Comments and Complaints
If you would like to give us any feedback or wish to make a complaint, please complete our Feedback and Complaints Triage.
Complaints
We try to give you the best service possible at all times, but there may be occasions when you feel dissatisfied with the service the practice provides. If this is the case, this practice operates a procedure for the investigation of complaints, and the consideration of suggestions.
We hope that you will give us an opportunity of looking into and, if necessary, correcting any problems that may have arisen or mistakes that have been made.
Please contact the practice manager, Klaudyna Witek-Gawle in writing or by email at klaudyna.witek@nhs.net.
Alternatively, you can complete the above online form and the practice manager will deal with your concerns appropriately.
You can also call Healthwatch Gloucestershire. This is a confidential service created to help patients, their families and carers find answers to questions or concerns regarding the care or treatment they receive in community hospital services or community NHS services, and offer information, advice or support if needed.
Telephone: 0800 652 5193
If you have any complaints regarding the Out of Hours Service please contact:
Practice Plus Group,
Hawker House
5-6 Napier Court
Napier Road
Reading
Berkshire
RG1 8BW
Telephone: 0333 999 2570