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Appointments

Appointments may be made in person, by telephone or using the internet (GP appointments only). Please make a separate appointment for each person. The length of a GP appointment is 15 minutes, a nurse appointment 15 minutes and a HCA appointment 10 minutes. If you have several issues to discuss, please book a double appointment. If you cannot attend, please cancel as soon as possible so that we can allocate the appointment to someone else. Urgent cases will be seen as soon as possible. Please be considerate if someone else needs to be given priority.

If you would like to use our internet booking service, please ask at reception for a registration form.

Please do not turn up at the surgery without an appointment.

Seeing a Doctor

Patients may see the doctor of their choice subject to availability. On occasions a fully qualified and experienced locum GP may be in attendance.

For illnesses that are not life threatening you should arrange a routine appointment. These appointments with the GP are longer than an 'on the day emergency appointment' and can be booked in advance.  They are normally available within a few days of you calling and are the preferred way of getting to see a doctor, as they are able to spend more time with you. 

Urgent Appointments

If you feel you have a condition that needs urgent attention and need to see a doctor the same day, we operate a triage system. Please ring the surgery and the receptionist will ask for a brief description of your symptoms which will enable the Doctor to prioritise calls. A GP will then call you back. They will talk to you about the problem you are having and decide with you the most appropriate course of action. This may mean coming to the surgery to see a GP or nurse, using some medication you already have at home or collecting a prescription from us or the chemist. In some cases they may ask you to provide a sample or attend the surgery for a blood test.  Urgent appointments cannot be booked online.

We respectfully ask that you consider carefully whether your problem is urgent.

North Cotswold Improved Access Appointments

From the 1st April 2018, additional GP appointments will be available from the following GP surgeries and Hospitals across the North Cotswolds.

These pre-bookable appointments can be made through the Practice and will be available for patients registered with North Cotswold Practices at one of the following locations each weekday until 8pm and Saturday Mornings:

Stow Surgery

Chipping Campden Surgery

Westwoods Surgery, Northleach

Moore Health Centre, Bourton on the Water

North Cotswold Hospital, Moreton in Marsh

Weekend appointments will be available in other parts of the County.

Chaperones

The doctors believe that any patient has the right to ask for a chaperone at any time, for an examination or a consultation. If you feel you would like a chaperone, you are welcome to bring a relative or a friend, or ask from within the practice. This will not affect your care in any way.

Telephone Advice

Doctors are available for telephone advice after their surgeries. If you would like a Doctor to ring you after their surgery, please telephone the surgery and leave your contact details with the receptionist. If the Doctor is unable to call back the same day, they will do so the following day.

At other times they may be busy and interruptions during surgery are upsetting for both doctors and patients. For this reason, staff have been asked not to disturb consultations with non-urgent telephone calls.

Missed Appointments

We experience high demand for both GP and Nurse appointments. Whilst we will always try and see patients as quickly as possible, the number of appointments where patients do not attend their appointment remains high. Currently, we lose the equivalent of one Doctor’s surgery and one nurse clinic each week through non attendance. This is particularly frustrating when we know demand is high and other patients could have taken the appointment.

Any patient who continually misses appointments without good cause may be removed from the list and will need to register with another surgery.

We have a text reminder service for appointments and you can also cancel appoints in this way. If you would like to receive text reminders, simply let reception know your mobile telephone number

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